The stated general conditions of sale apply to all sales concluded through the website 

No Individual can take advantage of these conditions of sale and must necessarily make themselves known to our services to access our range of products.

We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.

The present general conditions of sale as well as the prices are expressly approved and accepted by the purchaser, who declares and acknowledges having a perfect knowledge of them, and renounces. Therefore, to waive any contradictory documents and, in particular, their own terms of purchase. The present conditions are modifiable at any time and without prior notice.

By accessing the site, you agree to abide by the General Terms and conditions.


All prices are indicated in Euros net gross and, not including delivery fees. They can be modified at any time without advance notice, knowing that articles will be charged on the current base to the recording of the order and subject to availability. All orders are invoiced in euros and payable in euros.


Shipping costs are free for France. For all other geographic areas, charges apply in addition to the price of the order, depending on the shipping method. We will not be able to combine two separate orders, thus, the shipping costs will be invoiced to you for each order.


Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. For products that are not stored in our warehouse, our offers are valid and subject to availability at our service providers.

After placing your order, in case of unavailability of the product, we will be informing you through email as soon as possible. An equivalent item will be offered to you or, if applicable, we will credit your account within 10 days so that you can place a new order.


Any order validation implies acceptance of the General Conditions of Sale.

Unless proven otherwise, the data recorded by EUROPLATINIUM SARL constitutes proof of all transactions made by EUROPLATINIUM SARL and its customers.

EUROPLATINIUM SARL reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present for it in any form of risk.


No order can be placed by phone

You have several payment methods offering that guarantees a maximum of security. You can pay by:

- Credit Card (Visa, Eurocard / Mastercard): You must indicate the number of your card, as well as the expiry date, directly in the zone provided for this purpose.

- PayPal You must have a PayPal account, indicate your associated email address and your PayPal confidential code.


The products are delivered to the delivery address you provided during the ordering process. The average delivery time of the products mentioned "in stock" is 1 to 6 working days for France and 3 to 8 working days for the international. The average delivery time of the products mentioned "available" is 7 to 10 working days for France and internationally, some deliveries may take up to 15 days.

Orders for specific products that we must order from our suppliers which are displayed "Available" on the site, are not cancellable.

EUROPLATINIUM SARL cannot be held responsible for late delivery or non-delivery in the event that the customer has not provided a complete and correct delivery address. The return of a package that could not be delivered due to a lack of information in the delivery address will be charged.


Delivery with signature may be appealed against in the event of a dispute.

In the event of items deliverable on different dates taking into account their availability, the delivery time is based on the longest time. EUROPLATINIUM SARL however reserves the right to split deliveries. Participation in handling and shipping costs will only be charged for a single shipment. EUROPLATINIUM SARL cannot be held responsible for the consequences due to a delay in delivery.

Upon receipt of your order, we recommend that you check the condition of your pacakage/order in the presence of the delivery person. For a complaint to be admissible, it must be mentioned in writing upon receipt of the package. We recommend that you notify EUROPLATINIUM SARL if necessary.


In the event of a delay in delivery compared to the date initially set, the buyer must report it to allow EUROPLATINIUM SARL to establish an investigation with the transport company.

An investigation with a carrier can take up to 21 working days. If during this period, the product is found, it will be immediately forwarded to the domicile of the purchaser or to the address mentioned on the order form.

Regarding packages delivered with signature, if the ordered product is not found at the end of this 21-day investigation period, EUROPLATINIUM SARL will ask the customer to provide a handwritten sworn statement of non-receipt of the product, as well as a copy of his identity document.


EUROPLATINIUM SARL gives you a period of 14 days, starting from the time you have received your order. In this context, you will benefit, particularly, from a right of return: Whatever the reason is.

The products must be returned in perfect condition and free of all damage (packaging, accessories, instructions, box, etc.)

The return costs will be paid by you.

Items returned scratched, incomplete, damaged, or soiled by the Customer will not be taken back, exchanged or reimbursed. The costs of the returned item(s) is/are the responsibility of the customer.

In case you forget or lose the box during return, repackaging costs will be charged.

We advise you to return the goods to us by registered mail (with acknowledgment of receipt) and possibly take out insurance from the carrier for the market value of the products.

In the event of a request for reimbursement of the goods, we guarantee that we will carry out this process by the means of payment initially used within a period of less than or equal to 10 days following the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason. In the case of an order made with a voucher or gift voucher, only the refund will be made (re-credit of the voucher for the initial amount).

Return procedure:

Before returning your goods, it is strongly advised to follow our return procedure, which will allow us to process your request as efficiently as possible.


Concerned about the protection of your privacy, EUROPLATINIUM SARL treats all information about you with the strictest confidentiality.

During your purchases, we only ask you essential information (name, first name, address, email) for a quality treatment and a careful follow-up of your order. These data entered online are saved on a secure server and are immediately encrypted.

You have the right to access and rectify data concerning you.


The buyer may cancel the order in its entirety before shipment. However, charges may be applied if the order has already been shipped.


All the texts, comments, works, illustrations and images reproduced on the EUROPLATINIUM SARL website are reserved under copyright as well as intellectual property and for the whole world.

Any total or partial reproduction of the EUROPLATINIUM SARL website is strictly prohibited.


All reviews submitted by EUROPLATINIUM SARL Users are monitored and moderated by the marketing team. If the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context, etc.) EUROPLATINIUM SARL reserves the right to refuse or modify the opinion concerned.


For any information or question, EUROPLATINIUM SARL Customer Service can be reached by e-mail at: [email protected]